Making a return for a refund or exchange is simple:

Get in touch with us at info@sanbek.com about your return, remember to include in the package a copy of the withdrawal form of return. The right is exercised properly if the following conditions are fully met: The return form must be correctly filled in all the parts (including the rendered code) and sent by email to info@sanbek.com  within 14 days from the date of receipt of the goods. The goods must be shipped at your expense within 14 days of receipt, without having been used and in the original packaging complete with all accessories. However, before you return the goods we need to wait for our confirmation email that will contain all the instructions. The goods can be exchanged only once with an equal amount model or another model by paying the difference in the event of higher costs, plus shipping costs.

– The purchase amount will be refunded, not the shipping fees (or any duty/tax fee).

– The shipping for returning the merchandise must be paid by you.

– The products must be in perfect conditions, not used, and delivered with their original package and labels/tags. If one of these conditions is not met we won’t be able to refund or replace the products.

the shipping costs are your responsibility.

If you have questions, you can contact one of our Customer care representatives who will be happy to talk you through our returns procedure, simply call us at +1(520) 858 6027 or email:info@sanbek.com